NOS >> Unit 1 >> Element 1.4

Element 1.4 Conduct work in a professional and ethical manner


Performance Criteria

You must be able to:

1 present a positive personal and professional image at all times when dealing with people
2 carry out your work in accordance with prescribed codes of conduct, ethical standards and recognised good practice
3 deal with people in a tactful, courteous and equitable manner at all times
4 work within the limits of your own competence and expertise
5 recognise and respond appropriately to pressure from any person which might influence the objectivity of your judgement
6 recognise and manage any potential conflicts of interest that may arise during your work
7 comply with the auditing and monitoring requirements of the regulatory body
8 comply with all legislation relevant to your work
9 comply with all officially published guidance in undertaking Home Inspections



Knowledge and Understanding

You must know and understand:

(a) why it is important to present a positive personal and professional image when dealing with people, and how this can be achieved
(b) your specific responsibilities under prescribed codes of conduct and ethical standards
(c) the importance of complying with recognised good practice
(d) the extent and limits for your own competence and expertise; the importance of not working beyond these limits
(e) the range of potential conflicts of interest that you may encounter, and the action required to manage these
(f) the specific auditing or monitoring requirements that relate to your work; your responsibilities in complying with these
(g) the main points of the legislation relevant to your work
(h) all officially published guidance relating to the undertaking of Home Inspections



Scope

This Element requires that you:

A. present a positive personal and professional image to the following people:
(i) the sellers or their representatives
(ii) those present at the property at the time of inspection
(iii) other colleagues and professionals
(iv) others with whom you may be in contact during the course of your work as a Home Inspector

B. carry out your work in accordance with recognised good practice:
(i) duty of care
(ii) statute law
(iii) mandatory ethical codes of practice